Resident Call Center
We care about your residents.
There’s a reason why Guardian Water & Power retains a 94% customer satisfaction rate and an A+ rating with the BBB. Our Live Call Center is staffed with patient representatives trained specifically to answer utility billing and payment processing questions without having to direct residents back to the leasing office for assistance. In 2015, we began our partnership with Access 2 Interpreters LLC, a Columbus based interpretation and translation company that provides our Call Center representatives with instantaneous translation support in over 50 languages.
The Call Center is located at our Corporate Headquarters in Columbus, Ohio and provides extended business hour support from 8:30 AM to 8:00 PM EST. Residents wishing to make a quick phone payment may do so 24 hours a day, 7 days a week, 365 days a year using Guardian’s automated telepayment system, mobile app or website portal. Guardian's Call Center support number can be found on resident hard copy and electronic bills. In addition to Telepay services, residents may sign-up for e-billing, enroll for auto bill pay (ACH) and a host of other utility services at myguardianwp.com.