Effective Date: June 30, 2026
Last Updated: June 30, 2026
Guardian Water & Power, Inc. and its websites, online portals, blogs, and related online services, collectively referred to as “Guardian,” “we,” “our,” or “us,” respect your privacy.
This California Privacy Notice and Privacy Policy explains how we collect, use, disclose, retain, and protect personal information relating to California residents. This notice is intended to serve as our California notice at collection and our California privacy policy under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, collectively referred to in this notice as the “CCPA.”
This notice applies only to California residents. It does not apply to information that is exempt from the CCPA, such as publicly available information, deidentified or aggregated information, and certain information covered by other laws.
Personal Information We Collect
“Personal information” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to a particular person or household.
In the past 12 months, Guardian may have collected the following categories of personal information:
Identifiers
This may include name, address, email address, phone number, account number, online identifier, IP address, or similar identifiers.
We may collect this information from you, your property manager or owner, online forms, email, telephone communications, website activity, service providers, and other business sources.
We use this information to provide services, respond to inquiries, maintain accounts, process payments, communicate with customers, operate our website, improve services, maintain security, and keep business records.
We may disclose this information to service providers and contractors, including cloud storage providers, payment processors, web hosting providers, email service providers, analytics providers, customer service tools, cybersecurity providers, financial service providers, and accounting providers.
Guardian does not sell this information.
California Customer Records Information
This may include name, signature, address, telephone number, payment information, billing information, and account information.
We may collect this information from you, your property manager or owner, payment processors, customer service communications, and internal business systems.
We use this information for billing, payment processing, account administration, customer service, legal compliance, and fraud prevention.
We may disclose this information to payment processors, financial institutions, accounting providers, cloud storage providers, and customer service tools.
Guardian does not sell this information.
Commercial Information
This may include services obtained, account history, payment history, billing history, service-related records, and other transaction-related information.
We may collect this information from you, your property manager or owner, payment processors, customer service communications, and internal business systems.
We use this information to provide services, process payments, maintain account records, resolve disputes, provide customer support, and comply with legal requirements.
We may disclose this information to payment processors, accounting providers, customer service tools, cloud storage providers, and other service providers who help us operate our business.
Guardian does not sell this information.
Internet or Other Electronic Network Activity
This may include website usage, browser type, device information, IP address, pages viewed, referring pages, and interactions with our website.
We may collect this information from your browser or device, cookies or similar technologies, analytics providers, and web hosting providers.
We use this information to operate and improve our website, understand website usage, maintain security, and troubleshoot technical issues.
We may disclose this information to web analytics providers, web hosting providers, and cybersecurity providers.
Guardian does not sell this information.
Geolocation Data
This may include general location information inferred from your IP address.
We may collect this information from your browser or device, analytics providers, and website service providers.
We use this information for website analytics, security, website performance, and understanding the general location of website visitors.
We may disclose this information to web analytics providers, web hosting providers, and cybersecurity providers.
Guardian does not sell this information.
Professional or Employment-Related Information
This may include resumes, employment history, references, job application materials, and other employment-related information provided by job applicants.
We may collect this information from job applicants, recruiting agencies, references, and other employment-related sources.
We use this information for recruiting, hiring, evaluating candidates, and human resources administration.
We may disclose this information to recruiting providers, human resources service providers, and cloud storage providers.
Guardian does not sell this information.
Education Information
This may include education history, credentials, transcripts, degrees, certifications, or other education-related information provided during the application process.
We may collect this information from job applicants, recruiting agencies, references, and application materials.
We use this information for recruiting, hiring, and evaluating candidates.
We may disclose this information to recruiting providers, human resources service providers, and cloud storage providers.
Guardian does not sell this information.
Sensitive Personal Information
This may include account login credentials, payment information, government identifiers if provided for employment or required business purposes, and other sensitive information needed to process certain transactions or comply with legal requirements.
We may collect this information from you, job applicants, service providers, payment processors, human resources providers, payroll providers, or other authorized sources.
We use sensitive personal information only for purposes permitted by law, such as processing payments, securing accounts, verifying identity, completing employment-related functions, complying with legal obligations, preventing fraud, and maintaining security.
Guardian does not use sensitive personal information to infer characteristics about you.
Guardian does not sell sensitive personal information.
Purposes for Collecting and Using Personal Information
Guardian may collect, use, or disclose personal information for the following business and commercial purposes:
To provide, operate, and maintain our services.
To create, manage, and service customer accounts.
To process payments, billing, refunds, deposits, and other transactions.
To communicate with customers, property owners, property managers, residents, vendors, job applicants, and other business contacts.
To respond to inquiries, requests, complaints, and service issues.
To operate, maintain, and improve our website, online tools, and customer experience.
To perform accounting, finance, auditing, tax, and legal functions.
To detect, investigate, and prevent fraud, security incidents, unauthorized activity, or other illegal activity.
To debug, troubleshoot, repair, and improve systems.
To evaluate job applicants and administer recruiting and hiring processes.
To comply with applicable laws, regulations, contracts, and legal obligations.
To protect the rights, property, safety, and security of Guardian, our customers, our employees, and others.
How Long We Keep Personal Information
Guardian retains personal information only as long as reasonably necessary for the purposes described in this notice, unless a longer retention period is required or permitted by law.
Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, accounting requirements, tax requirements, dispute resolution needs, security needs, and business operations.
How We Disclose Personal Information
Guardian may disclose personal information to service providers, contractors, and other third parties who help us operate our business and provide our services. These may include:
Cloud storage providers.
Payment processors.
Web hosting providers.
Website analytics providers.
Email and communication service providers.
Cybersecurity providers.
Customer relationship management providers.
Accounting, finance, tax, and audit providers.
Legal and compliance advisors.
Recruiting and human resources service providers.
Property owners, property managers, or other parties involved in providing or managing utility billing or related services.
Government authorities, regulators, courts, or other parties when required by law or necessary to protect our rights.
Guardian may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
Sale or Sharing of Personal Information
Guardian does not sell personal information.
Guardian does not share personal information for cross-context behavioral advertising unless specifically disclosed in connection with cookies, website tracking, or similar technologies.
If Guardian begins selling or sharing personal information in a way that requires an opt-out right under California law, we will update this notice and provide a “Do Not Sell or Share My Personal Information” link where required.
Children’s Privacy
Guardian’s services are not directed to children under 16.
Guardian does not knowingly sell or share the personal information of children under 16.
Your California Privacy Rights
California residents may have the following privacy rights under the CCPA:
Right to Know and Access
You may request that Guardian disclose the categories and specific pieces of personal information we have collected about you. You may also request information about the categories of sources from which we collected personal information, the purposes for collecting personal information, the categories of third parties to whom we disclose personal information, and the categories of personal information sold, shared, or disclosed for a business purpose.
Right to Delete
You may request that Guardian delete personal information we collected from you, subject to certain exceptions.
Right to Correct
You may request that Guardian correct inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing
You may request that Guardian stop selling or sharing your personal information.
Guardian does not sell personal information and does not share personal information for cross-context behavioral advertising unless specifically disclosed.
Right to Limit Use of Sensitive Personal Information
You may request that Guardian limit the use and disclosure of sensitive personal information if we use it for purposes beyond those permitted by the CCPA.
Guardian does not use sensitive personal information for purposes that require a right to limit.
Right to Non-Discrimination
Guardian will not discriminate against you for exercising your privacy rights.
How to Submit a Privacy Request
You may submit a California privacy request by contacting us at:
Toll-Free Phone: 877-291-3141
Email: resolutions@guardianwp.com
Website: guardianwp.com
Mail:
Guardian Water & Power, Inc.
1650 Watermark Drive, Suite 170
Columbus, OH 43215
Please include enough information for us to understand, evaluate, and respond to your request.
Guardian may need to verify your identity before completing your request. We will use the information you provide in connection with your request only to verify your identity, process your request, maintain records, and comply with law.
We will respond to verified requests within the time required by law. Requests to delete may require separate confirmation.
Authorized Agents
You may authorize another person to submit a request on your behalf.
If an authorized agent submits a request, Guardian may require proof that you authorized the agent to act for you. Guardian may also require you to verify your identity directly with us unless the agent provides a valid power of attorney or other documentation accepted under applicable law.
Global Privacy Control and Opt-Out Preference Signals
Some browsers and browser extensions allow you to send opt-out preference signals, such as Global Privacy Control.
Where required by law, Guardian will process legally recognized opt-out preference signals as requests to opt out of sale or sharing for the browser or device that sends the signal.
Because Guardian does not sell personal information and does not share personal information for cross-context behavioral advertising unless specifically disclosed, these signals generally will not change how we process your personal information unless our practices change in the future.
Security
Guardian uses reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system or method of transmission is completely secure, and Guardian cannot guarantee absolute security.
Changes to This Notice
Guardian may update this notice from time to time.
When we make changes, we will update the “Last Updated” date above. Your continued use of our website or services after the updated notice is posted means you acknowledge the updated notice.
Contact Us
For questions or comments about this notice or Guardian’s privacy practices, please contact us at:
Guardian Water & Power, Inc.
1650 Watermark Drive, Suite 170
Columbus, OH 43215
Phone: 877-291-3141
Email: resolutions@guardianwp.com
Website: guardianwp.com