Columbus, Ohio July 7, 2015 – Guardian Water & Power, a leading national provider of utility cost recovery services, today announced that it has signed a multi-year contract with the Seattle Housing Authority. Under terms of the agreement, Guardian will provide utility billing, payment processing, call center and equipment maintenance services. “When the rollout is complete, we will be serving approximately 2,000 SHA rental units in the Seattle area,” according to Jaclyn LaFave, Guardian Account Representative. Based in Ann Arbor, Michigan, LaFave worked with Guardian’s Seattle staff to prepare the company’s bid presentation.
In addition to water, Guardian will also measure gas usage in hydronic heating and cooling systems. These systems are equipped with BTU meters that measure flow rates and temperatures in order to determine energy usage in individual apartment units.
Guardian billing services will include an incentivized billing program which provides residents with a direct financial incentive for meeting utility conservation goals established for each property. The incentive program lets residents share in the apartment community’s cost savings resulting from resident efforts to reduce utility usage.
Among other requirements, the housing authority’s contract specifications included interpretation capabilities in a variety of languages. “To meet the language requirements of Seattle’s diverse population, we’ve partnered with Access 2 Interpreters,” said LaFave. “A2I will assist our call center representatives with on-demand telephone interpretation services in over 180 languages.”
The initial property rollout begins this month with the final phase completed by December.