Services



The key to implementing a successful submetering program is to build the program on a solid base of vendor support services. At Guardian Water & Power, we offer a comprehensive menu of support services including:
  • Site Audits
  • System Specifications
  • Comprehensive Installation Services
  • Project Management (including technical and on-site supervision)
  • Radio Frequency Meter Kits For Owner-Installed Systems
  • Toll-Free 800 Meter Installation Support Service
  • Meter Testing, Repair and Nationwide Delivery Services
  • Site and Management Education based on Guardian’s Utility Submetering Reference Guide
  • Resident Introductory Education Material
  • Monthly Monitoring and Billing Service
    Tailored to the desired level of management control
    • Level 1: Reading And Data Transmission Only
    • Level 2: Reading, Bill Calculation and Transmission
    • Level 3: Complete Reading And Billing (RB) Service
    • Level 4: RB Service With Past Due Balance Carry Forward
    • Level 5: Read-Bill-Collect (RBC) Service
  • Toll-Free 800 Customer Care Center
  • Customer Care Representatives Screened to meet Guardian standards
  • Required Guardian Submetering Training Classes for all employees
  • Comprehensive Management Reporting
  • Daily Online Collection Reporting
  • Online Account Management Services
  • Online Resident Payment Options
  • Consumption Analysis Reports
  • Utility Rate Monitoring
  • Comprehensive and Regularly Updated Data Base of State Regulatory Requirements and Guidelines
  • Utility Attorney with over 20 years experience in public utility law and regulation
For more information about finding a utility submetering provider who can best meet your needs, see our Important Questions to Ask.