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Services
The key to implementing a successful submetering program is to build the program on a solid base of vendor support services. At Guardian Water & Power, we offer a comprehensive menu of support services including:
- Site Audits
- System Specifications
- Comprehensive Installation Services
- Project Management (including technical and on-site supervision)
- Radio Frequency Meter Kits For Owner-Installed Systems
- Toll-Free 800 Meter Installation Support Service
- Meter Testing, Repair and Nationwide Delivery Services
- Site and Management Education based on Guardian’s Utility Submetering Reference Guide
- Resident Introductory Education Material
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Monthly Monitoring and Billing Service
Tailored to the desired level of management control
- Level 1: Reading And Data Transmission Only
- Level 2: Reading, Bill Calculation and Transmission
- Level 3: Complete Reading And Billing (RB) Service
- Level 4: RB Service With Past Due Balance Carry Forward
- Level 5: Read-Bill-Collect (RBC) Service
- Toll-Free 800 Customer Care Center
- Customer Care Representatives Screened to meet Guardian standards
- Required Guardian Submetering Training Classes for all employees
- Comprehensive Management Reporting
- Daily Online Collection Reporting
- Online Account Management Services
- Online Resident Payment Options
- Consumption Analysis Reports
- Utility Rate Monitoring
- Comprehensive and Regularly Updated Data Base of State Regulatory Requirements and Guidelines
- Utility Attorney with over 20 years experience in public utility law and regulation
For more information about finding a utility submetering provider who can best meet your needs, see our Important Questions to Ask.
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