Columbus, Ohio July 7, 2015 – Guardian Water & Power, a leading national provider of utility cost recovery services, today announced that it has signed a multi-year contract with the Seattle Housing Authority. Under terms of the agreement, Guardian will provide utility billing, payment processing, call center and equipment maintenance services. “When the rollout is complete, we will be serving approximately 2,000 SHA rental units in the Seattle area,” according to Jaclyn LaFave, Guardian Account Representative. Based in Ann Arbor, Michigan, LaFave worked with Guardian’s Seattle staff to prepare the company’s bid presentation.
In addition to water, Guardian will also measure gas usage in hydronic heating and cooling systems. These systems are equipped with BTU meters that measure flow rates and temperatures in order to determine energy usage in individual apartment units.
Guardian billing services will include an incentivized billing program which provides residents with a direct financial incentive for meeting utility conservation goals established for each property. The incentive program lets residents share in the apartment community’s cost savings resulting from resident efforts to reduce utility usage.
Among other requirements, the housing authority’s contract specifications included interpretation capabilities in a variety of languages. “To meet the language requirements of Seattle’s diverse population, we’ve partnered with Access 2 Interpreters,” said LaFave. “A2I will assist our call center representatives with on-demand telephone interpretation services in over 180 languages.”
The initial property rollout begins this month with the final phase completed by December.
About Seattle Housing Authority
Seattle Housing Authority’s mission is to enhance the Seattle community by creating and sustaining decent, safe and affordable living environments that foster stability and increase self-sufficiency for people with low incomes. The agency provides long-term rental housing and rental assistance to more than 29,500 people. For more information visit seattlehousing.org.
About Access 2 Interpreters
A2I provides professional interpretation and translation services throughout the U.S. Telephone Interpretation Services are available in over 180 languages and Translation Services in over 50 languages nationwide. A2I maintains a separate education department called Access Academy which offers training courses for interpreters and translators. Our interpreters and translators are trained in HIPAA regulations, confidentiality, and the Interpreter Code of Ethics, as well as Medical, Legal, and Social Services terminology. For more information visit access2interpreters.com.
About Guardian Water & Power
Guardian Water & Power is a full-service submetering and utility billing company with over 30 years of experience in the multifamily industry. Headquartered in Columbus, Guardian maintains regional offices in Raleigh, Seattle and Ann Arbor. For more information visit guardianwp.com.