account management | Guardian Water & Power

Customer Care Forum Autumn 2011

Posted on December 1, 2011 by Kirsten Baker in Email Archives with No comments

As a leading national provider of utility submetering products and services for property owners and managers, we think about utility cost recovery every day. This edition of the Guardian CustomerCare Forum spotlights seven topics that enhance customer satisfaction, increase property values and build better bottom lines for our clients. Click Here to improve your submetering experience with us. A Guardian representative will contact you with a response.

Easy Account Management with the New Online Pending ReportLast June, we added a hardcopy pending move-in/out report to your monthly statement. Beginning this month, you can now access all pending move-ins and move-outs online.

Invoices, Payments and Receivables in Real TimeFor our clients who use Guardian collection services, we now provide real time online access to utility transactions and receivables.

Guardian Team Member Making a DifferenceMary,”The Conductor”, makes the trains run on time.

National Coverage

Guardian Water & Power is a leading national provider of utility submetering products and services for property owners, managers and residents. We provide a full suite of utility cost recovery services specifically designed for residential and commercial multi-unit properties all across America.

Data IntegrityReliable meter readings, whether obtained electronically or manually, are the foundation for consistently accurate billing. At Guardian we focus on measurement and information technologies that help us keep monthly billing errors to less than 1 percent of total billings. Read more.

Green Initiatives

Protect the Environment by Conserving Natural Resources

Guardian Water & Power is committed to cost recovery and resource conservation. Industry studies continue to document the linkage between conservation and billing for resident usage.

Stay Informed with Guardian Link+^®

Guardian Link+^® integrates your property management software with our utility billing software via electronic transmission, maximizing owners’ utility cost recovery and eliminating the errors and labor hour costs associated with manual data-entry.

Click Here to improve your submetering experience with us.
A Guardian representative will contact you with a response.

About Guardian Water & Power Guardian Water & Power is a leading provider of submetering and utility cost recovery services for multifamily and commercial property owners. Guardian services include submetering system installation for water, gas and electric, billing and collection services, regulatory research, rate analysis, utility bill auditing, loss detection and control services.

For sales, contact Sean Dicks, National Sales Manager, (877) 291-3141 Ext 124

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Guardian Water & Power Launches Summer 2011 Customer Care Forum

Posted on June 30, 2011 by Kirsten Baker in Email Archives with No comments

guardian water and power email blast header

As a leading national provider of utility submetering products and services for property owners and managers, we think about utility cost recovery every day. This edition of the Guardian CustomerCare Forum looks at eight initiatives we’ve undertaken to enhance customer satisfaction, increase property values and build better bottom lines for our clients. Click Here to improve your submetering experience with us. A Guardian representative will contact you with a response.

guardian water and power save with the stealth toilet

Save Water and Reduce Maintenance Costs with the Stealth ToiletDid you know that standard toilets are a primary source of water waste in homes? Property owners can combat this excess cost with the “Stealth” toilet, saving up to 20,000 gallons of water per year.

Introducing VersaMagVersaMag is a state-of-the-art multijet water meter designed for ease of installation in new construction and retrofit applications. This meter is also built for owner-installed applications.

Find the Right Billing Services For Your PropertyNow owners and residents can compare submeter usage with owner utility bills to validate that the municipal billing rate is accurate, spotting leaks after master meter but before submeter.

Easy Account Management with the New “Addendum”Our monthly statement will now include an “addendum” designed to simplify the management of your Guardian account services. This includes a listing of all pending move-ins and move-outs that are scheduled to occur at a future date and a report of all final bills processed for your account during the current reporting period.

Guardian Team Member Making a Difference

Midwest Regional Sales Executive Chuck Bentley lends a hand and exceeds expectations. You can count on Guardian’s Customer Service to go above and beyond for your property. Read Chuck’s story here.

Stay Informed with Guardian Link+®
Guardian Link+® integrates your property management software with our utility billing software via electronic transmission, maximizing owners’ utility cost recovery and eliminating the errors and labor hour costs associated with manual data-entry.

Our Watchdog Protects Your Bottom LineGuardian’s Watchdog Protection Plan^TM keeps your submeters operating at peak performance –generating maximum recovery of your utility expenses. A poorly maintained system reduces utility cost recovery and erodes your bottom line.

Conserve Natural Resources at Your Property – And SaveGuardian Water & Power is committed to cost recovery and resource conservation. Industry studies continue to document the linkage between conservation and billing for resident usage. Learn new ways to conserve resources at your property.

Click Here to improve your submetering experience with us.
A Guardian representative will contact you with a response.

For sales, contact Sean Dicks, National Sales Manager, (877) 291-3141 Ext 124

If you do not wish to receive this e-mail
please click here to be removed from our mailing list

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Guardian Water & Power Launches First CustomerCare Forum

Posted on April 4, 2011 by Kirsten Baker in Email Archives with No comments

As a leading national provider of utility submetering products and services for property owners and managers, we think about utility cost recovery every day. This edition of the Guardian CustomerCare Forum looks at eight initiatives we’ve undertaken to enhance customer satisfaction, increase property values and build better bottom lines for our clients. Click Here to improve your submetering experience with us. A Guardian representative will contact you with a response.

Our Watchdog Protects Your Bottom LineGuardian’s Watchdog Protection Plan^TM keeps your submeters operating at peak performance — generating maximum recovery of your utility expenses. A poorly maintained system reduces utility cost recovery and erodes your bottom line.

stay green with guardian water and power

Green Initiatives

Protect the Environment by Conserving Natural Resources

Guardian Water & Power is committed to cost recovery and resource conservation. Industry studies continue to document the linkage between conservation and billing for resident usage.

New Online Account Management ToolsWe are always looking for new ways to improve our services for you, including our new online account management tools that now make managing your account quicker, easier and simpler than ever before.

Getting SoakedHigh Profile National Press with Units Magazine
With tightening water quality standards and aging infrastructure driving up water rates around the country, some apartment owners are turning to submetering to protect their bottom line.

National CoverageGuardian Water & Power is a leading national provider of utility submetering products and services for property owners, managers and residents. We provide a full suite of utility cost recovery services specifically designed for residential and commercial multi-unit properties all across America.

Authorized Equipment Distributor We are an authorized distributor for all major meters and components by leading manufacturers. Quick repair turnaround will help maximize utility cost recovery.

Guardian Scan+®

Guardian Scan+® information service provides our clients with 24/7 access to daily meter readings and consumption for each apartment unit. Daily web transmission of resident utility usage helps keep owner utility costs down, detects leaks, and is a proactive response to resident water waste while strengthening resident relations.

Property-Specific Water Rate DevelopmentNow owners and residents can compare submeter usage with owner utility bills to validate that municipal billing rate is accurate, spotting leaks after master meter but before submeter.

Click Here to improve your submetering experience with us.
A Guardian representative will contact you with a response.

For sales, contact Sean Dicks, National Sales Manager, (877) 291-3141 Ext 124

If you do not wish to receive this e-mailplease click here to be removed from our mailing list

Easy To Use Tools to Manage Your Account

Posted on March 14, 2011 by Kirsten Baker in Email Archives with No comments

Dear Property Owner/Manager,At Guardian Water & Power, we know you have a choice in selecting the submetering company to best fit your needs.We are always looking for new ways to improve our services for you, including our new online account management tools that now make managing your account quicker, easier and simpler than ever before.

Easy To Use Tools To Manage Your Account

&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp* Collection accounts only
&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp** Radio frequency systems only

For more information on how we can improve your submetering experience,
click here or call me toll free at 877-291-3141 ext. 124.

Sincerely,

Sean Dicks

If you do not wish to receive this e-mail
please click here to be removed from our mailing list

Our Watchdog Protects Your Bottom Line

Posted on January 31, 2011 by Kirsten Baker in Email Archives with No comments

guardian water and power customer satisfaction banner

Dear Owner/Manager,

Guardian’s Watchdog Protection Plan^TM keeps your submeters operating at peak performance — generating maximum recovery of your utility expenses. A poorly maintained system reduces utility cost recovery and erodes your bottom line.

The Plan:

Establishes a systematic meter maintenance schedule
Minimizes meter down time
Presents consistently accurate utility bills to your residents
Avoids unbudgeted expenses associated with deferred meter maintenance.

For qualified properties*, our Watchdog Protection Plan^TM assigns a Guardian Service Technician to review your billing records and perform quarterly on-site system maintenance. Submetering components (meters and electronics) that fail to perform according to the manufacturer’s warranty will be repaired or replaced free of labor and equipment charges.

For more information, click here or call me toll free at 877-291-3141 ext. 124.

Sincerely,

Sean Dicks

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*Subject to initial system and location audit.

Blog

All posts tagged account management

Customer Care Forum Autumn 2011

Guardian Water & Power Launches Summer 2011 Customer Care Forum

Guardian Water & Power Launches First CustomerCare Forum

Easy To Use Tools to Manage Your Account

Our Watchdog Protects Your Bottom Line